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Want to see Taskiter live, move your team from another tool or have a question about plans? Briefly describe your situation.

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You can also write directly to [email protected]

FAQ

Frequently asked questions

Getting started

How quickly can we get started?

You can set up an account, organization and first project in minutes. Default statuses and a list are created automatically, so you can add tasks and track time right away.

How do I invite my team?

In the organization settings you create an invite code with an assigned role and send it to your team. After signing up, the person joins the organization with the right permissions.

Is Taskiter suitable for one person or a small team?

Yes. The Free plan covers a team of up to 3 people, 2 projects and 1000 tasks. You can start simple and add more features as your team grows.

Work time

How do I track working time?

You start the timer in the task card or on the board and stop it when the work is done. If you forget, you add an entry manually with a date and time range.

Can I correct a time entry?

Yes, as long as the entry is not part of a period awaiting approval, approved, being settled, or settled. Time editing is locked in those statuses. Otherwise, you can change the time, description, task, and billing type according to your permissions.

Does Taskiter track computer activity?

No. Only time a person tracks with the timer or enters manually is recorded. Taskiter doesn't take screenshots or monitor activity.

Finance and settlements

How is labour cost calculated?

Each person's time is multiplied by their internal cost or client rate, set in the organization or overridden in the project. Additional project costs are added on top.

What does closing a period mean?

Create a billing period, such as a month, and submit it for approval. Time entries are locked from the Awaiting approval status onward; the lock continues after approval, during settlement, and once settled.

What formats can I export reports in?

In PDF and CSV, depending on the report type. Reports and export are available on the Pro and Business plans and during the trial.

Account, plan and security

How do I turn on sign-in confirmation with a code?

In account settings, under sign-in security. An administrator can also require it for the whole organization.

How do I sign out of other devices?

In account settings, under active sessions, you see the devices you're signed in on and can end any session.

How do I delete my account and data?

You can delete your account yourself in account settings. For personal data matters, you can also write to us at the address in the privacy policy.

How do I change my plan or number of seats?

In the organization settings, under plan and limits. Payments are handled by Paddle, which also issues invoices.

We have over 100 people. Can we get custom terms?

Yes. On the Enterprise plan we set the number of seats, features, limits and Guardian AI budget, and billing is by invoice under an agreement. You also get an account manager at Taskiter. Choose the Enterprise plan topic in the form.